Job Description
We are seeking a distinguished Front Desk Agent to join our prestigious team in the heart of Washington DC. As the first point of contact for our guests, you will set the tone for an unforgettable stay. If you possess a passion for hospitality and a commitment to excellence, we want to hear from you.
Why Choose Us?
- Competitive salary and comprehensive benefits package.
- Exclusive employee discounts on dining and stays.
- Opportunities for professional growth within the luxury hospitality sector.
Your Mission:
As a Front Desk Agent, you will ensure that every guest interaction is seamless and memorable. We value proactive problem-solving and a warm, welcoming demeanor.
Responsibilities
- Greet and welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
- Manage incoming calls and emails with efficiency, providing accurate information about our services and local area attractions.
- Handle guest inquiries and resolve complaints promptly to ensure 100% guest satisfaction.
- Maintain the front desk area, ensuring it is organized, clean, and welcoming at all times.
- Process payments and verify guest identities in compliance with security protocols.
- Cross-train in other hotel departments to provide support during peak times.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Minimum of 2 years of experience in a customer service or front desk role, preferably in the hospitality industry.
- Exceptional communication skills, both verbal and written, with a polished telephone manner.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong problem-solving skills and a positive, proactive attitude.