Job Description
Join our prestigious Metropolitan Grand Hotel in the heart of Washington DC as a Front Desk Agent. We're seeking energetic professionals to deliver exceptional guest experiences in a dynamic, fast-paced environment. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our renowned hospitality brand. Perfect for detail-oriented individuals who thrive in shift work and want to be part of DC's vibrant tourism scene.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
- Execute security protocols and emergency procedures as needed
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera preferred)
- Ability to multitask and prioritize in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Washington DC geography and attractions
- High school diploma or equivalent required