Job Description
Join our award-winning team at the Austin Grand Hotel, where luxury meets Southern hospitality! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. Located in the heart of downtown Austin, you'll be the first point of contact for discerning travelers seeking memorable stays. Enjoy competitive compensation, complimentary hotel discounts, and a vibrant workplace culture that celebrates Austin's dynamic energy.
Responsibilities
- Provide warm, personalized check-in/check-out services for weekend guests
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and resolve issues promptly using hotel systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local Austin ambassador with recommendations for attractions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Friday-Sunday)
- Basic knowledge of Austin tourism landscape preferred
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if valet driving required)