Job Description
Join the award-winning team at Harborview Hotel Boston, where exceptional service meets coastal elegance! We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences during our high-energy weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and want to make a lasting impression on Boston's visitors. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of downtown.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Process payments and manage cash drawer with 100% accuracy
- Handle guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain detailed shift logs and incident reports
- Execute upselling strategies for room upgrades and packages
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Massachusetts Food Handler's/ServSafe certification (or willingness to obtain)
- Fluency in English; Spanish proficiency strongly preferred
- Flexible availability for weekends and holidays
- Professional appearance and positive demeanor