Job Description
Are you the welcoming face that makes every guest feel like royalty? The Denver Luxury Hotel & Spa is seeking a dedicated Front Desk Agent to join our elite team for our weekend shifts. If you thrive in a fast-paced, high-energy environment and love the Mile High City, we want to meet you.
As a weekend agent, you will be the heartbeat of our hotel operations, ensuring our guests start their weekend getaway on the perfect note. We offer a competitive hourly rate, flexible scheduling, and a vibrant team culture designed to support your work-life balance.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on your personal life with our consistent weekend shifts.
- Perks: Employee discounts on dining and spa services.
Don't miss this opportunity to grow your hospitality career in the heart of Denver. Apply today!
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage check-in and check-out processes efficiently using our Property Management System (PMS).
- Handle incoming phone calls and emails with poise and accuracy.
- Resolve guest inquiries, complaints, and special requests promptly to ensure 100% guest satisfaction.
- Assist with concierge services, including restaurant reservations and local transportation.
- Monitor front desk area to ensure a clean and organized environment.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong communication and interpersonal skills with a focus on empathy.
- Proficiency with computers and hotel management software (e.g., Opera, StayNTouch).
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Must possess a professional appearance and a positive attitude.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- High school diploma or GED equivalent required.