Job Description
Join our award-winning hospitality team at the Grand Detroit Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for service-oriented professionals who thrive in fast-paced environments and enjoy creating memorable stays for our diverse clientele. Enjoy competitive compensation, flexible scheduling, and career advancement opportunities within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and upsell services
- Maintain a clean and organized reception area
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Detroit tourism assets a plus