Job Description
Join our award-winning team at Memphis Grand Hotel as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our busiest weekend operations. This role offers a competitive hourly wage, flexible scheduling, and opportunities for career advancement in a luxurious downtown setting. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the face of Memphis hospitality!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling techniques for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license and reliable transportation
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Memphis attractions and events