Job Description
Join our award-winning hospitality team at Omaha Grand Hotel as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during peak weekend operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and embody our commitment to luxury service. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of downtown Omaha.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, modifications, and room assignments using Opera PMS
- Resolve guest inquiries and concerns promptly using de-escalation techniques
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain lobby cleanliness and professional appearance at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution expertise
- Flexibility to work weekends, holidays, and variable shifts
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Basic knowledge of local attractions and transportation options