Job Description
Join our award-winning downtown Raleigh hotel as a Front Desk Agent and be the heart of our guest experience! We're seeking a charismatic hospitality professional to manage weekend operations with exceptional service. Enjoy competitive pay, complimentary hotel stays, and a vibrant team environment while showcasing Raleigh's best attractions to visitors. Weekend warriors who thrive in fast-paced settings will excel in this role with flexible scheduling and growth opportunities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservation systems, room assignments, and payment processing
- Resolve guest inquiries and issues promptly with solution-focused mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local Raleigh attractions to enhance guest stays
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong attention to detail with financial accuracy
- Flexibility to work weekends, holidays, and varied shifts
- Valid North Carolina driver's license preferred
- Basic knowledge of Raleigh area attractions a plus