Job Description
Are you looking for a weekend job that fits your schedule perfectly?
Horizon Hospitality Group is seeking a dedicated Front Desk Agent to join our vibrant team in Tampa. If you thrive in a fast-paced environment and want to provide exceptional guest experiences without sacrificing your personal time, we want to hear from you.
As the face of our brand, you will ensure every guest feels welcomed, valued, and attended to from the moment they arrive. This role offers the unique advantage of a stable schedule focused on the weekend, allowing you to enjoy your weekdays free.
Responsibilities
- Guest Welcome: Greet guests warmly upon arrival, manage check-ins and check-outs with efficiency, and answer the phone professionally.
- Communication Hub: Handle incoming inquiries via phone, email, and in-person with a friendly demeanor, directing messages to the appropriate departments.
- Issue Resolution: Address guest complaints or special requests promptly, escalating complex issues to management to ensure guest satisfaction.
- Lobby Management: Maintain a clean, organized, and inviting reception area and lobby environment at all times.
- Administrative Support: Process payments accurately, maintain guest profiles, and handle key card management systems.
- Security Compliance: Adhere to all safety protocols, monitor building access, and ensure the security of the property.
- Team Collaboration: Work closely with housekeeping, maintenance, and food & beverage staff to ensure seamless guest operations.
Qualifications
- Experience: Previous hospitality or front desk experience is preferred, but we are willing to train the right candidate.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Communication Skills: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and strong work ethic.
- Technical Proficiency: Basic computer literacy and experience with property management systems.
- Problem Solving: Ability to think on your feet and handle unexpected situations calmly.