Job Description
Welcome to The Grandview Resort & Spa, where we pride ourselves on providing exceptional hospitality experiences in the heart of Virginia Beach. We are currently seeking a dedicated and energetic Front Desk Agent to join our premium weekend team.
As a weekend shift agent, you will be the first point of contact for our guests, setting the tone for a relaxing and memorable stay. We offer a competitive hourly rate, a dynamic work environment, and the opportunity to work in a beautiful coastal location.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible weekend schedule
- Employee discounts on dining and spa services
- Opportunity for career growth within the hospitality industry
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments securely.
- Handle incoming calls and emails with a professional and courteous demeanor, ensuring all inquiries are resolved promptly.
- Address guest inquiries, complaints, and special requests to ensure a 5-star experience.
- Maintain the cleanliness, organization, and professional appearance of the front desk area and lobby.
- Manage key cards and room assignments accurately using our property management system (PMS).
- Assist in coordinating housekeeping and maintenance requests for guests.
- Process wake-up calls and mail services for guests.
Qualifications
- High school diploma or GED required; hospitality or customer service experience preferred.
- Previous experience as a front desk agent, receptionist, or concierge is a plus.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Ability to work flexible weekend hours, including Fridays, Saturdays, and Sundays.
- Proficiency in Microsoft Office Suite and property management software.
- Must be friendly, approachable, and detail-oriented under pressure.