Job Description
Welcome to The El Paso Grand Hotel, where we redefine hospitality in the Sun City. We are currently seeking a dedicated Front Desk Agent to join our elite team for our exciting Weekend Shift.
If you are a people-person with a passion for creating memorable guest experiences, this is your opportunity to shine. We offer a dynamic work environment, competitive benefits, and the chance to be part of a world-class team.
Why Join Us?
- Competitive Pay: $15 - $20 per hour
- Flexible Scheduling for Weekends
- Employee Discounts on Dining and Amenities
- Professional Development Opportunities
Responsibilities
- Execute efficient check-in and check-out procedures for all guests.
- Respond promptly to guest inquiries via phone, email, and in person.
- Manage cash handling and credit card transactions accurately.
- Handle guest complaints and issues with empathy and professionalism.
- Maintain a clean, welcoming, and organized front desk area.
- Assist with special requests to ensure 100% guest satisfaction.
Qualifications
- High school diploma or GED required.
- Previous hospitality or customer service experience preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and nights.
- Proficiency with hotel property management systems (PMS).
- Friendly, approachable, and detail-oriented.