Job Description
Join our award-winning luxury hotel in the heart of downtown San Antonio! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, complimentary meals, and a vibrant team atmosphere while showcasing San Antonio's iconic River Walk to visitors from around the world. Perfect candidates will thrive in fast-paced environments and possess a passion for hospitality excellence.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Process payments and manage cash drawer with 100% accuracy
- Resolve guest inquiries and complaints with professionalism
- Coordinate housekeeping, valet, and maintenance requests
- Upsell room upgrades, dining packages, and local attractions
- Maintain detailed guest preference records for personalized service
- Execute emergency procedures during weekend operations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of San Antonio attractions and transportation
- Texas Food Handler certification or ability to obtain
- Ability to stand/walk for extended periods
- Bilingual (English/Spanish) preferred