Job Description
Join our award-winning team at Luxury Stay Austin as a Front Desk Agent and become the face of our premium hospitality experience. We're seeking a dynamic, guest-focused professional to manage our weekend operations and deliver exceptional service to our discerning clientele. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to make memorable impressions. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in the heart of Austin.
Why Work With Us?
- Comprehensive training and career advancement opportunities
- Employee discounts on hotel stays and local experiences
- Collaborative team environment with regular appreciation events
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Manage reservations, room assignments, and billing processes
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
- Resolve guest complaints with empathy and proactive solutions
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability to work weekends and holidays
- Basic knowledge of Austin attractions and services
- High school diploma or equivalent required