Job Description
Join the vibrant hospitality scene at Grand Hotel Charlotte, where we're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of Uptown Charlotte.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly with solution-oriented communication
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional interpersonal and conflict-resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including weekends, holidays, and evenings
- High school diploma or equivalent required