Job Description
Join Chicago's premier hospitality destination as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. You'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized recommendations, and memorable stays. Enjoy complimentary meal benefits, employee discounts, and a vibrant downtown Chicago location. Perfect for students or professionals seeking weekend work with premium perks.
Responsibilities
- Manage efficient guest check-ins/check-outs using property management systems
- Handle reservation inquiries and optimize room allocations
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and assist with transportation arrangements
- Resolve guest concerns with empathy and professionalism
- Maintain accurate records of guest feedback and incidents
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Strong attention to detail in financial transactions
- Basic knowledge of Chicago attractions and services
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs