Job Description
Join our award-winning hospitality team at Mountain View Lodge as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during weekend shifts in the heart of Colorado Springs. Perfect for night owls who thrive in dynamic environments, this role combines customer service excellence with mountain adventure opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work culture that values your growth. If you're passionate about creating memorable stays and love Colorado's weekend energy, we want you on our team!
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Uphold safety protocols and emergency procedures
- Maintain cleanliness and professional appearance at the front desk
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work independently and make sound decisions
- Proficiency with hotel management software (e.g., Opera)
- Flexible availability including weekends and holidays
- Basic math skills for cash handling
- Positive attitude and problem-solving mindset
- Must be 18+ and authorized to work in the US