Job Description
Join our award-winning luxury hotel team as a Weekend Front Desk Agent! This pivotal role combines exceptional guest service with operational excellence in Denver's vibrant downtown district. You'll be the first point of contact for our discerning guests, delivering memorable experiences while managing check-ins, reservations, and concierge services. Perfect for hospitality professionals seeking weekend-focused schedules with competitive compensation and growth opportunities.
Responsibilities
- Manage seamless guest check-in/out processes with speed and precision
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Monitor security procedures and access control
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri/Sat/Sun shifts)
- Valid Colorado driver's license with clean driving record
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required
- Spanish fluency highly preferred