Job Description
Join our award-winning luxury hotel team as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our high-traffic Saturday and Sunday shifts. Located in Detroit's vibrant Renaissance Center, you'll be the first point of contact for international travelers, corporate clients, and weekend leisure guests. Enjoy competitive pay, complimentary parking, and opportunities for advancement in one of Michigan's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium room categories
- Operate PMS software and maintain guest data confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend hours
- Valid Michigan driver's license (for valet parking duties)
- Flexibility to work rotating weekend shifts (Fri/Sat/Sun)
- Basic knowledge of Detroit attractions and transportation
- Professional appearance and polished demeanor