Job Description
Join our award-winning team at the Grand Plaza Hotel in Oklahoma City! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our high-traffic weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive team culture. Weekend availability is mandatory (Saturday & Sunday), with potential for holiday shifts.
Responsibilities
- Check-in/out guests efficiently with warm hospitality and attention to detail
- Manage reservation system, process payments, and maintain accurate guest records
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible hours
- Basic math and cash handling accuracy
- Valid Oklahoma driver's license (for airport runs if needed)
- Positive attitude and passion for exceeding guest expectations