Job Description
Join our award-winning team at the Grand Atlanta Hotel, where luxury meets Southern charm! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest periods. This role offers flexible weekend shifts (Fri-Sun) with competitive compensation and opportunities for growth in Atlanta's premier hospitality district. Enjoy complimentary meals, hotel discounts, and a vibrant work environment in the heart of downtown.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability to work weekends and holidays
- Ability to stand for extended periods and lift 25 lbs
- Valid Georgia driver's license (if required for airport runs)
- Basic knowledge of Atlanta attractions and transportation