Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels Portland! We're seeking a customer-focused professional to deliver exceptional guest experiences during weekend shifts. Located in the vibrant heart of downtown Portland, our hotel offers a fast-paced environment where your smile and problem-solving skills will shine. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the hospitality industry. If you thrive in energetic settings and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute safety and emergency procedures
- Upsell hotel amenities and services
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (Opera, FOSSE)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid Oregon Food Handler's Card (or willingness to obtain)
- Flexible availability for weekends and holidays
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset