Job Description
Join our award-winning downtown Cleveland team as a Weekend Front Desk Agent! This is your opportunity to be the first point of contact for guests at one of Ohio's premier boutique hotels. We're seeking charismatic professionals who thrive in fast-paced environments and deliver exceptional hospitality. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our growing hospitality group. Perfect for students or professionals seeking weekend work with weekdays free!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year customer service experience
- Proficiency with hotel management software (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Basic mathematical and cash handling abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Valid driver's license preferred