Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and are passionate about creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our expanding hospitality portfolio.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and urgency
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador providing recommendations
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Valid California driver's license (if required for errands)
- Basic knowledge of local attractions and events
- Positive attitude and strong teamwork ethic