Job Description
Join our award-winning team at the Grand Hospitality Group in Charlotte, NC! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll embody our brand's commitment to luxury and personalized service. Enjoy a vibrant work culture in the heart of Charlotte's thriving hospitality scene.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, billing inquiries, and room assignments
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera preferred)
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems and MS Office
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and services