Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career in vibrant San Antonio! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our front desk. As a key member of our guest services team, you'll be the first point of contact for visitors from around the world, creating memorable stays with your warm welcome and professional service.
We provide comprehensive paid training and clear career advancement paths. Our state-of-the-art facility offers competitive benefits, employee discounts, and a supportive environment where your growth is prioritized. Discover why San Antonio is one of America's top tourist destinations while building valuable skills in the dynamic hospitality industry.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local attraction recommendations and concierge services
- Maintain clean and organized front desk area
Qualifications
- No prior hotel experience required – we train all new hires!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency (training provided)
- Flexible availability including weekends/holidays
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Must pass background check and drug screening