Job Description
Join our vibrant team at the heart of New Orleans' hospitality scene! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody the soul of Louisiana's culture while managing check-ins, resolving inquiries, and ensuring seamless operations. This role offers flexible weekend hours in a historic French Quarter setting with competitive compensation and growth opportunities.
Responsibilities
- Manage guest check-in/out processes with efficiency and warmth
- Handle reservations, inquiries, and payment transactions
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Execute safety protocols and emergency procedures
- Maintain accurate guest records and billing systems
- Support hotel events and weekend operations
Qualifications
- Previous hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Proficiency with reservation software (e.g., Opera, PMS)
- Knowledge of New Orleans attractions and services
- Valid Louisiana hospitality certification preferred
- Flexibility to work weekends and holidays
- Basic math and cash handling abilities