Job Description
Join our award-winning luxury hotel in Northern Virginia as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. Enjoy competitive pay, complimentary meal benefits, and career advancement opportunities in a dynamic environment near Washington DC landmarks. Perfect for students or those seeking flexible weekend schedules without sacrificing professional growth.
Responsibilities
- Manage seamless guest check-ins/check-outs using Opera property management system
- Handle reservation modifications and room upgrades with upselling expertise
- Resolve guest inquiries and complaints with immediate, empathetic solutions
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams for room readiness
- Provide local recommendations and transportation assistance to guests
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication skills with multilingual abilities preferred
- Ability to work flexible weekends including holidays
- Strong problem-solving and conflict resolution aptitude
- High school diploma or equivalent; hospitality certification a plus