Job Description
Are you a hospitality professional with a passion for exceptional guest experiences? Grand Hospitality Group is seeking a dynamic Part-Time Front Desk Agent to join our award-winning team in Austin, Texas. As the first point of contact for our guests, you'll create memorable moments while managing check-ins, reservations, and inquiries with finesse. Enjoy flexible hours, competitive pay, and a vibrant work culture in the heart of Texas' capital city. If you thrive in fast-paced environments and excel at problem-solving, this role is your gateway to hospitality excellence.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly, ensuring satisfaction and loyalty
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Promote hotel amenities, services, and local attractions to enhance guest stays
- Maintain a clean, organized front desk and lobby area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict-resolution skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, evenings, and holidays
- Basic math and cash-handling skills