Job Description
Join our award-winning team at Grand Horizon Hospitality in Miami's vibrant South Beach district! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in dynamic environments and want to showcase their customer service excellence. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Florida's most iconic destinations.
Why Join Us? • Prime beachfront location • Industry-leading training programs • Employee discounts on accommodations • Supportive, energetic team culture
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage cash drawer accountability
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Resolve guest complaints promptly and diplomatically
- Maintain meticulous records of guest feedback and incidents
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible hours
- Fluent English; Spanish proficiency highly valued
- Valid Florida driver's license (if required for local tours)
- Basic knowledge of Miami attractions and transportation