Job Description
Join our award-winning hospitality team at Grand Nashville Hotels as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to create memorable experiences for our weekend guests. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations during peak weekend hours. If you thrive in fast-paced environments and take pride in exceptional guest service, this role is your gateway to a dynamic hospitality career in Music City.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest and property safety
- Prepare daily reports and manage reservation updates
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Nashville tourism attractions
- Valid Tennessee driver's license (if required for shuttle duties)