Job Description
Join our award-winning team at Seaside Hospitality Group as a Weekend Front Desk Agent! Be the welcoming face of our premium Virginia Beach resort while delivering exceptional guest experiences during high-energy weekend shifts. This role offers competitive pay, flexible scheduling, and growth opportunities in the heart of coastal hospitality.
Why Work With Us?
- Weekend-only schedule (Sat-Sun) with weekday availability
- Comprehensive training and career development programs
- Employee discounts on resort amenities and dining
- Supportive team environment with performance bonuses
Responsibilities
- Manage seamless guest check-in/check-out processes using resort systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Market resort amenities and local attractions to guests
- Collaborate with cross-departmental teams for smooth operations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Weekend/holiday availability mandatory
- Basic knowledge of Virginia Beach tourism preferred