Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Oakland Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Oakland's cultural district. Perfect for hospitality enthusiasts seeking weekend-only opportunities with growth potential into supervisory roles.
Responsibilities
- Manage seamless check-in/check-out processes for weekend guests
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and urgency
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and property management systems
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-traffic weekend periods
- Valid California driver's license (if airport shuttle required)
- Flexible availability including weekends, holidays, and late nights
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent required