Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts (Saturday/Sunday). Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the vibrant hospitality industry. If you're passionate about service and thrive in fast-paced environments, apply today to become part of our dynamic team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Uphold brand standards through professional appearance
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Strong communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license (if offering valet services)
- Flexible availability including weekends and holidays
- High school diploma or equivalent required