Job Description
Are you a hospitality enthusiast looking for an exciting opportunity in Virginia Beach? We are seeking a dedicated Front Desk Agent to join our team, specifically for our high-demand weekend shifts. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to hear from you!
As part of our premium hotel staff, you will be the first point of contact for our guests. We pride ourselves on excellence, and we need someone who shares our commitment to service. Enjoy a competitive wage, a supportive team, and the chance to work in one of the most beautiful coastal locations in the USA.
Why Join Us?
- Competitive hourly rate ($15 - $18/hr)
- Flexible weekend schedule
- Comprehensive training and development
- Employee discounts on dining and amenities
Responsibilities
- Greet guests warmly and professionally upon arrival, handling check-ins and check-outs with efficiency and accuracy.
- Manage phone inquiries, email communications, and reservation requests promptly.
- Ensure the front desk area and lobby are clean, organized, and welcoming at all times.
- Assist guests with local recommendations, directions, and any special requests.
- Resolve guest complaints and issues in a calm, solution-oriented manner.
- Maintain accurate guest history and billing information in the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite and hotel PMS software (e.g., Opera, FrontDesk) is a plus.
- Professional appearance and demeanor.