Job Description
Join our award-winning team as a Front Desk Agent and become the first impression of our luxury hotel in Raleigh, NC! We're seeking charismatic professionals to manage weekend shifts with exceptional guest service skills. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Raleigh's hospitality scene. If you thrive in fast-paced settings and excel at creating memorable guest experiences, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments and manage cash drawer with precision
- Coordinate housekeeping and maintenance requests seamlessly
- Uphold brand standards through exceptional service and attention to detail
- Collaborate with cross-department teams for smooth operations
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong problem-solving abilities under pressure
- Flexibility to work weekends, evenings, and holidays
- Basic math and cash handling skills
- Positive attitude and team-oriented mindset
- High school diploma or equivalent required