Job Description
Join the dynamic team at Fort Worth Grand Hotel, where exceptional service meets Texas hospitality. We're seeking a dedicated Hotel Shift Supervisor to lead our front-of-house operations during evening and overnight shifts. This pivotal role ensures seamless guest experiences while maintaining operational excellence in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Fort Worth's premier hospitality destinations.
Responsibilities
- Manage front desk operations during assigned shifts (evening/overnight)
- Train and mentor staff on service standards and procedures
- Resolve guest inquiries and complaints with professionalism
- Oversee room status management and inventory control
- Coordinate with housekeeping and security teams
- Handle cash management and POS reconciliation
- Enforce safety protocols and emergency procedures
- Prepare shift reports and performance metrics
Qualifications
- 3+ years hotel supervisory experience required
- Proven ability to manage high-pressure shift environments
- Strong conflict resolution and customer service skills
- Proficiency in hotel management software (Opera, etc.)
- Flexible availability including nights, weekends, holidays
- Texas Food Handler certification preferred
- Basic accounting knowledge
- Excellent communication and leadership abilities