Job Description
Join our premier hospitality team as a Weekend Front Desk Agent in sunny San Diego! We're seeking a dynamic professional to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a lasting impression on visitors to America's Finest City.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Local area knowledge to provide personalized recommendations
- Uphold safety and security protocols for all guests
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Flexible weekend availability (Fri-Sun shifts)
- Valid California driver's license (preferred)
- Ability to stand for extended periods
- Bilingual (English/Spanish) highly desirable
- High school diploma or equivalent