Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Kansas City! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. You'll be the first point of contact, ensuring seamless check-ins, managing reservations, and creating memorable stays in our luxury downtown property. Perfect for hospitality enthusiasts seeking flexible weekend hours while advancing their career in Missouri's thriving tourism industry.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly with exceptional service recovery
- Execute upselling opportunities for room upgrades and amenities
- Maintain lobby area presentation standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends including holidays
- Basic knowledge of Kansas City attractions and services
- Valid Missouri driver's license (for local errands)
- Ability to stand for extended periods and lift 25 lbs