Job Description
Join our award-winning team at Georgia Hotel Austin, where luxury meets Southern charm! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine in the heart of Austin's vibrant downtown. Enjoy competitive pay, flexible scheduling, and a supportive culture that values your growth.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform daily audits and report discrepancies
- Uphold brand standards and safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Proficient in property management systems (Opera/Micros)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekends and holidays
- Basic math and cash handling abilities
- Positive attitude and team player mentality