Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where exceptional service meets vibrant city energy! We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and precision
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash drawer responsibilities
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Strong attention to detail and multitasking ability
- Valid California driver's license (for local errands)
- Basic knowledge of San Jose attractions and transportation