Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and be the heart of our guest experience! We're seeking charismatic professionals to manage weekend shifts with exceptional customer service skills. You'll handle check-ins/out, manage reservations, and resolve guest inquiries while maintaining our luxury standards. Enjoy competitive pay, complimentary accommodation benefits, and a vibrant downtown Columbus location. Perfect for hospitality enthusiasts seeking weekend flexibility!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized service and attention to detail
- Assist with valet services and luggage handling as needed
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Ohio driver's license for valet operations
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Columbus attractions and transportation
- High school diploma or equivalent required