Job Description
Join our award-winning downtown Seattle team as a Weekend Front Desk Agent! We're seeking energetic hospitality professionals to create memorable guest experiences during peak weekend hours. This role offers competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Enjoy complimentary meals, hotel discounts, and a vibrant work environment in the heart of Seattle's tourism district.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, room assignments, and billing processes
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and manage key inventory
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Valid Washington State Food Handler's Card preferred
- Basic knowledge of Seattle attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required