Job Description
Join our award-winning hospitality team at Grand City Hotels! We're seeking charismatic Weekend Front Desk Agents to create memorable guest experiences in Philadelphia's vibrant downtown. This is your opportunity to shine in a dynamic environment where your customer service skills directly impact our guests' stay. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our growing hotel chain.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Pennsylvania hospitality certification preferred
- Flexible availability for weekend shifts (Fri-Sun)