Job Description
Join our award-winning hospitality team at Grand Hotel San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and embody our commitment to luxury service. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of the world's most vibrant cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold safety protocols and emergency procedures
- Utilize property management systems (e.g., Opera) for operations
- Resolve guest concerns with empathy and professionalism
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with property management systems
- Ability to work weekends and holidays reliably
- High school diploma or equivalent required
- Valid CA driver's license (if airport transfers needed)
- Basic knowledge of San Francisco attractions and transportation