Job Description
Join our award-winning team at the Grand Capital Hotel, where luxury meets hospitality! We're seeking charismatic Front Desk Agents to deliver unforgettable weekend experiences in the heart of Washington DC. As the first point of contact for our discerning guests, you'll embody our commitment to excellence while exploring the nation's capital on your days off.
This role offers competitive compensation, complimentary hotel stays, and career growth opportunities in one of DC's most iconic properties. Perfect for students and hospitality professionals seeking weekend flexibility with premium benefits.
Responsibilities
- Seamlessly check-in/check-out guests using Opera property management system
- Proactively resolve guest concerns with creative solutions
- Manage VIP reservations and personalized guest requests
- Coordinate with housekeeping and maintenance teams
- Process financial transactions and balance daily reports
- Act as local concierge with insider DC knowledge
- Maintain meticulous front desk appearance and organization
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Valid DC hospitality certification preferred
- Fluent English with additional language skills a plus
- Strong attention to detail and multitasking ability
- Professional appearance and polished demeanor