Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! Be the heart of our luxury hotel experience, delivering exceptional service to high-profile guests during peak weekend operations. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement within our renowned hospitality brand. If you're passionate about creating memorable guest experiences and thrive in vibrant, fast-paced environments, we want you on our team!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle VIP guest requests, room assignments, and special event coordination
- Resolve guest inquiries and service issues with prompt, personalized solutions
- Process payments, manage cash handling procedures, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams for optimal guest satisfaction
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed logs of guest preferences and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays with flexible availability
- Strong attention to detail and multitasking capabilities
- Valid North Carolina hospitality alcohol certification preferred
- Basic knowledge of local attractions and events