Job Description
Join our award-winning hospitality team at Grand Horizon Hotel in vibrant El Paso, TX! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and appreciate the unique blend of Southwestern culture and desert landscapes. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in one of Texas's most exciting cities.
As the first point of contact for our guests, you'll embody our commitment to luxury service while managing check-ins, reservations, and special requests with precision. Weekend shifts offer a perfect work-life balance, allowing you to enjoy El Paso's renowned festivals, cuisine, and outdoor adventures on your days off.
Responsibilities
- Deliver exceptional guest service during weekend check-in/check-out processes
- Manage reservations and room assignments efficiently using Opera PMS
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Strong attention to detail and multitasking abilities
- Basic knowledge of El Paso attractions and local services
- Valid Texas driver's license preferred
- Bilingual (English/Spanish) highly desirable