Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking dynamic individuals to deliver exceptional guest experiences during weekend shifts in the heart of Nashville. This role is perfect for hospitality professionals who thrive in fast-paced environments and are passionate about creating memorable stays for our diverse clientele. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing luxury hotel brand.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with professionalism and urgency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle cash transactions and maintain accurate financial records
- Resolve guest complaints with empathy and creative solutions
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years of front desk or customer service experience preferred
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize in high-pressure situations
- Basic math skills for handling cash transactions
- Flexible availability including weekends, evenings, and holidays
- Positive attitude with a passion for hospitality
- High school diploma or equivalent required