Job Description
Join the Premier Hospitality Team in Charlotte
We are looking for a dedicated and professional Front Desk Agent to join our team at The Charlotte Plaza. As a premier hospitality establishment in the heart of downtown, we pride ourselves on exceptional guest experiences and a collaborative work environment. If you have a passion for service and are available for weekend shifts, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Discounts on hotel stays and dining
- Opportunities for growth within the company
- Modern, smoke-free work environment
Take the next step in your career with a role that offers both flexibility and professional development.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer and direct incoming phone calls and emails with professionalism.
- Handle guest inquiries, complaints, and requests promptly and accurately.
- Process payments and manage cash drawers with strict accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with lobby maintenance and coordinate with housekeeping as needed.
Qualifications
- High school diploma or GED required; previous hospitality experience preferred.
- Previous experience as a Front Desk Agent or Receptionist is highly desirable.
- Strong verbal communication and interpersonal skills.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Proficient in Microsoft Office Suite and hotel property management software.
- Ability to stand for extended periods and lift moderate amounts of weight.